Be in the know on all things Latitude!

Find all of the answers you're searching for with our Frequently Asked Questions!

If your questions are related to General Session bookings, find your answers below. 

Birthday Party FAQ's can be found at the bottom of the party page

Group booking FAQ's can be found at the bottom of the groups page

 

FAQ's

It’s highly recommended you book in advance so you don’t miss out. Weekends and school holidays are our busiest periods and if sold out, we cannot accommodate walk-ins. So why wait? Book now!

To find the opening hours of your local Latitude, click here

If you have purchased our General Session ticket, the entire Latitude floor is yours to enjoy! No activity requires additional payment on top of your ticket price, you can play however you want for as long as you've booked across climbing, open jump, basketball, dodgeball, the Airbag, The Grid, performance trampolines and the sky-high obstacle course. 

 

If you have purchased our Kids Zone ticket, your little one has full reign of our under 5's enclosed soft play area. 

 

Our sessions run every hour, on the hour. 

Each session lasts for 60 minutes and includes access to the full activity floor. 

To find out more about pricing, click here

Yes. 

Under 5 years and 110cm - Little ones under 5 years and 110cm can enjoy access to our Kids Zone soft-play area. For safety reasons, children under 5 cannot access the main activity floor.

Over 110cm – Customers over 110cm can enjoy our open jump trampolines, Airbag, dodgeball court, basketball lanes, climbing zone, and sky-high obstacle course across the main activity floor. 

Over 125cm – For safety reasons, customers must be over 125cm tackle our ninja-warrior course, The Grid and our Olympic-grade performance trampolines.

 

To find out more about our safety rules prior to your visit click here

 Yes, the weight limit is 120kg.

No, spectators spectate for free. You only need to purchase a ticket if you are joining in on the activities yourself. 

Yes of course, we welcome anyone aged 5+ on our general activity floor. Whether you want to join in with your younger ones or just want to have an epic session across our climbing and trampoline activities, Latitude is for the young AND young at heart. 

Yes, Latitude grips socks are compulsory for every ticket holder and must be worn when on the trampolines for safety reasons, and to ensure our equipment is not damaged. 

Reuse your socks from a previous visit to Latitude, or purchase them online or at reception for only $2.50.  

To maximise your Latitude session, we suggest you arrive 15 minutes prior to your start time. This gives you time to find parking, check-in and get ready to fly.

During peak periods, including school holidays, we recommend you arrive 30 minutes before your session starts to minimise the impact of crowds.

 

Make sure you bring closed toe shoes! You will need them to be able to play across our climbing arena, The Grid and sky-high obstacle course.

If you have visited Latitude before, bring along your Latitude grip socks to re-use. If not, you can purchase these online or at reception. 

External catering is not permitted at Latitude. 

Birthday cakes are only permitted to be brought in when you have booked a Latitude birthday party

Our on-site cafe, Basecamp Cafe offers a great range of food made using high-quality and fresh ingredients to satisfy and refuel your crew. 

Unfortunately, all bookings are non-refundable and non-transferrable

 

Your session will start and end promptly on the hour, so make sure you arrive nice and early.

We do offer on-site parking at Latitude, but this is limited. During peak periods we recommend arriving 30 minutes before your session starts, allowing time to find parking & avoid any potential delays at reception.

 

To find out more about your local Latitude, click here

Latitude is equipped with lockers to ensure the safety of your belongings.

FAQ's

It’s highly recommended you book in advance so you don’t miss out. Weekends and school holidays are our busiest periods and if sold out, we cannot accommodate walk-ins. So why wait? Book now!

To find the opening hours of your local Latitude, click here

If you have purchased our General Session ticket, the entire Latitude floor is yours to enjoy! No activity requires additional payment on top of your ticket price, you can play however you want for as long as you've booked across climbing, open jump, basketball, dodgeball, the Airbag, The Grid, performance trampolines and the sky-high obstacle course. 

 

If you have purchased our Kids Zone ticket, your little one has full reign of our under 5's enclosed soft play area. 

 

Our sessions run every hour, on the hour. 

Each session lasts for 60 minutes and includes access to the full activity floor. 

To find out more about pricing, click here

Yes. 

Under 5 years and 110cm - Little ones under 5 years and 110cm can enjoy access to our Kids Zone soft-play area. For safety reasons, children under 5 cannot access the main activity floor.

Over 110cm – Customers over 110cm can enjoy our open jump trampolines, Airbag, dodgeball court, basketball lanes, climbing zone, and sky-high obstacle course across the main activity floor. 

Over 125cm – For safety reasons, customers must be over 125cm tackle our ninja-warrior course, The Grid and our Olympic-grade performance trampolines.

 

To find out more about our safety rules prior to your visit click here

 Yes, the weight limit is 120kg.

No, spectators spectate for free. You only need to purchase a ticket if you are joining in on the activities yourself. 

Yes of course, we welcome anyone aged 5+ on our general activity floor. Whether you want to join in with your younger ones or just want to have an epic session across our climbing and trampoline activities, Latitude is for the young AND young at heart. 

Yes, Latitude grips socks are compulsory for every ticket holder and must be worn when on the trampolines for safety reasons, and to ensure our equipment is not damaged. 

Reuse your socks from a previous visit to Latitude, or purchase them online or at reception for only $2.50.  

To maximise your Latitude session, we suggest you arrive 15 minutes prior to your start time. This gives you time to find parking, check-in and get ready to fly.

During peak periods, including school holidays, we recommend you arrive 30 minutes before your session starts to minimise the impact of crowds.

 

Make sure you bring closed toe shoes! You will need them to be able to play across our climbing arena, The Grid and sky-high obstacle course.

If you have visited Latitude before, bring along your Latitude grip socks to re-use. If not, you can purchase these online or at reception. 

External catering is not permitted at Latitude. 

Birthday cakes are only permitted to be brought in when you have booked a Latitude birthday party

Our on-site cafe, Basecamp Cafe offers a great range of food made using high-quality and fresh ingredients to satisfy and refuel your crew. 

Unfortunately, all bookings are non-refundable and non-transferrable

 

Your session will start and end promptly on the hour, so make sure you arrive nice and early.

We do offer on-site parking at Latitude, but this is limited. During peak periods we recommend arriving 30 minutes before your session starts, allowing time to find parking & avoid any potential delays at reception.

 

To find out more about your local Latitude, click here

Latitude is equipped with lockers to ensure the safety of your belongings.

Still have a question? Call us on 1300 123 528 to speak to one of our friendly crew members.